Customer Service Representative (Inbound & Outbound Agent) Recruitment: This is to inform the general public that Outcess Solutions Nigeria Limited offers Job in the area of Customer Service. See, application deadline,work level,job specialization,job location,job type and method of application below!
JOB SUMMARY BELOW
- Company: Outcess Solutions Nigeria Limited
- Deadline Date: 1st June, 2022
- Specialization: Customer Service
- Work Level: Experienced (Non-Manager)
- Job Type: Full-Time
- Experience:
- Location(s): Lagos
Job/Company Description:
Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
We are recruiting to fill the position below:
Job Position: Customer Service Representative (Inbound & Outbound Agent)
Job Location: Opebi, Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Answers phone and responds to customer requests.
- Upsell/Sell product and services, place custom orders in computer system.
- Provide customers with product and service information.
- Transfer customer calls to appropriate staff (as and when asked for).
- Identity, research, and resolve customer issues using computer systems and applications
- Follow up on customer inquiries, if not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
Requirements / Skills
- HND / Bachelor’s Degree in Mass Communication or other related fields.
- Relevant experience (6 months – 1 year) in Customer Service is an advantage.
- Candidate must be within the age bracket 23 – 30 years.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent written and verbal communication skills.
- Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba.
Salary
N50,000 monthly
CLICK HERE TO APPLY: Customer Service Representative (Inbound & Outbound Agent) Recruitment
