Pickmeup International Company Recruitment for Female Customer Care Representative

Pickmeup International Company Recruitment for Female Customer Care Representative: This is to inform the general public that Pickmeup International Company offers Job in the area of Customer Service. See, application deadline,work level,job specialization,job location,job type and method of application below!

JOB SUMMARY BELOW

• Company: Pickmeup International Company
• Deadline Date: 10th May, 2022
• Specialization: Customer Service
• Work Level: Experienced (Non-Manager)
• Job Type: Full-Time
• Experience: 1-3 years
• Location(s): Delta

Job/Company Description:

Pickmeup International Company – The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution

We are recruiting to fill the position below:

Job Position: Female Customer Care Representative
Job Location: Warri, Delta
Employment Type: Full-time

Responsibilities

• Monitor the operation and general activities of customers and drivers
• Monitor drivers relationship with customers
• Identifying trends and rending optimum service to customers
• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
• Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
• Establish and maintain professional friendly relationship with drivers
• Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
• Provide thorough, proactive support using various platforms including email, chat, and phone support.
• Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
• Create a template for customer satisfaction and loyalty
• Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
• Provide weekly report for all activities and department.

Requirements

• Bachelor’s Degree / HND / OND qualification
• 1 – 3 years of work experience.
• Must be 28 years and below.
• With IT Knowledge.

Method of Application
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job position and Location as the subject of the mail.